Six Sigma ManagementShould you wish to maximize your business profits by reengineering your processes, you would need to know more about Six Sigma and Six Sigma Management. Essentially, being Six Sigma-esque in nature, the processes would be reengineered qualitatively to measure quantities of data relating to processes. And that would lead us nicely onto Six Sigma Quality Management which is an integral component of Six Sigma Management. What is Six Sigma Quality Management and its advantages? Businesses have realized that the best way they could increase brand productivity and brand loyalty amongst customers was by ensuring that defects are minimized while delivering the products or services to the customers. Example, consider two cases. Case 1 where a customer is delivered 1000 products monthly of which 20 are defective, Case 2 where a customer is delivered 1000 products monthly oh which 100 are defective. Needless to say, unless the vendor in Cost 2 provides ridiculous cost advantages, the customer would opt for vendor in Case 1. What that means is that lesser number of defects on your opportunities would mean greater customer satisfaction. Greater customer satisfaction would also mean increased business productivity. Six Sigma Quality Management strives to get this balance right. In essence, the objective of a Six Sigma Quality managed process is to ensure that the process variations which cause the customer satisfaction levels to dip, are analyzed and fixed. The concept of "Getting it right one time, all times" holds good for a Six Sigma process which eventually is targeted at minimizing process variations. Is there something else to Six Sigma Management? Conceptually, Six Sigma Management is all about quality management. But there are some key factors which Six Sigma Management cannot do without. The most important of them is to get the involvement of all the team members who contribute to the product development or service development. On a ground level, Six Sigma Management also includes Project Management and People Management. Who manage Six Sigma processes? For you to manage a Six Sigma process, you should have implemented couple of Six Sigma life cycle projects. More importantly, you would need to have comprehensive working knowledge of Six Sigma operational methodologies. Based on the expertise and the knowledge of the person who implements Six Sigma projects, Green Belts, Black Belts and Master Black Belts are provided to the certified members, with each level progressively higher than the other. The effective design and implementation management rests with these team members. |